Led remote teams across continents, managing digital design & content specialists, plus client services teams, focussing on bringing consistency to all processes and KPIs, embedding communication rituals. Built and managed a flexible network of freelance team members to balance flexibility & value with core team enthusiasm

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University training: community theatre & documentary for change. I joined a group who, through facilitating discourse brought about community funding for a horse riding school for diabetic children, a social meeting place in a disenfranchised community and a regular support group for unhoused people in the local area

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Encouraged authenticity in senior management, facilitating workshops to enable more cohesive working

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Reviewed project management tools and delivered a process reboot, saving €120K per year in licence fees and responding to team needs for streamlining and simplicity

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Devised and embedded internal and external partnership feedback processes, resulting in demonstrated improvements quarter on quarter​

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Introduced varied internal projects in training and development; a large DEI project in an educational setting, and successful peer to peer ‘bitesized’ training programmes across tech and creative teams

 

Delivered digital transformation to impact 'first time customer approval' by 30%, plus a robust and flexible QA process, speeding up production by 22%. Also reducing client contact points by 40% and improved the quality of deliverables with single ownership

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In the face of helping an organisation move from print to digital, built up a team of over 190 client service agents, fulfilling 13 product and service functions, revolutionising the recruitment strategy with standardised interactive, group assessment